Privacy policy

Last updated: December 15, 2025

Glowceylon.lk (“we”, “us”, “our”) operates this website and online store. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit, use, or make a purchase from glowceylon.lk (the “Services”).

Glowceylon.lk is powered by Shopify, which enables us to provide our Services to you. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern matters relating to personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we refer to “personal information”, we mean information that identifies or can reasonably be linked to an individual.

Depending on how you interact with our Services, we may collect the following types of personal information:

a. Contact Information

Name
Billing and shipping address
Phone number
Email address

b. Financial Information

Credit or debit card details
Payment method and transaction details
Payment confirmations

(Payment information is securely processed via third party payment providers.)

c. Account Information

Username and password
Preferences and settings

d. Transaction Information

Products viewed, added to cart, or purchased
Order history, returns, exchanges, or cancellations

e. Communications

Messages, emails, or inquiries sent to our customer support

f. Device & Usage Information

IP address
Browser type
Device identifiers
Interaction data and browsing behavior

2. Sources of Personal Information

We collect personal information from:

You directly (when you place an order, create an account, or contact us)
Automatically through cookies and similar technologies
Our service providers and partners
Third-party platforms integrated with our Services

3. How We Use Your Personal Information

We may use your personal information to:

Provide and Improve Our Services

Process orders and payments
Deliver products
Manage your account
Facilitate returns or exchanges
Personalize your shopping experience

Marketing & Promotions

Send promotional emails or messages
Show relevant advertisements
Inform you about offers, restocks, and updates

Security & Fraud Prevention

Protect against fraud or unauthorized access
Secure payments and accounts

Customer Support

Respond to inquiries and complaints
Maintain communication with customers

Legal & Compliance

Comply with applicable laws
Respond to lawful requests from authorities
Enforce our policies

4. Disclosure of Personal Information

We may share your personal information:

With Shopify and trusted service providers (payment processing, shipping, analytics, IT support)
With marketing partners for advertising purposes
When required by law or legal process
In connection with a business transaction (e.g., merger, sale, restructuring)
With your consent or at your request

All third parties are required to handle your information securely and in accordance with their own privacy policies.

5. Relationship with Shopify

Our Services are hosted on Shopify, which processes personal information to provide and improve its services. Information submitted through our store may be shared with Shopify and third parties located in other countries.

To learn more about how Shopify handles personal data, please visit:
👉 https://privacy.shopify.com/en

You may also manage your privacy preferences via the Shopify Privacy Portal.

6. Third-Party Links

Our Services may contain links to third-party websites or platforms (such as social media). We are not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies before providing personal information.

7. Children’s Privacy

Our Services are not intended for children under the age of majority. We do not knowingly collect personal information from children. If you believe a child has provided personal data, please contact us so we can remove it.

8. Data Security & Retention

We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary to:

Provide Services
Comply with legal obligations
Resolve disputes
Enforce agreements

9. Your Rights & Choices

Depending on your location, you may have the right to:

Access your personal information
Request correction or deletion
Receive a copy of your data
Opt out of marketing communications

You may unsubscribe from promotional emails at any time. Transactional emails related to orders may still be sent.

Requests can be made by contacting us using the details below.

10. International Data Transfers

Your personal information may be transferred and processed outside your country. Where required, we rely on legally recognized data transfer mechanisms.