Terms of service

Last updated: December 15, 2025

Welcome to Glowceylon.lk. This website is operated by Glowceylon.lk (“we”, “us”, “our”). By accessing or using our website and services (the “Services”), you agree to be bound by the following Terms of Service. If you do not agree to these terms, please do not use our Services.

1. Use of Our Services

By using this website, you confirm that:

You are at least the age of majority in your jurisdiction
You are legally capable of entering into binding agreements
You will use our Services for lawful purposes only

We reserve the right to refuse service to anyone at any time for any reason.

2. Products & Services

Glowceylon.lk offers skincare and personal care products for sale online.

Product images are for illustrative purposes only
Actual product appearance may vary slightly due to lighting or packaging updates by manufacturers
All products are subject to availability

We reserve the right to discontinue or modify products without prior notice.

3. Pricing & Payments

All prices are listed in Sri Lankan Rupees (LKR) unless stated otherwise
Prices may change without notice
Payments are processed securely through third-party payment gateways including Debit/Credit Cards, Cash on Delivery, and KOKO

Glowceylon.lk is not responsible for additional bank or payment gateway charges.

4. Order Acceptance & Cancellation

Orders are confirmed only after successful payment or order verification
Once an order is placed, changes or cancellations are not guaranteed
We reserve the right to cancel or limit orders in cases of suspected fraud, pricing errors, or stock unavailability

If an order is cancelled by us, any payments made will be refunded according to our Returns & Refunds Policy.

5. Shipping & Delivery

Delivery timelines provided are estimates and not guaranteed
Delays caused by couriers, weather, or unforeseen circumstances are beyond our control
Customers must inspect orders at the time of delivery

Glowceylon.lk is not liable for delays once an order has been handed over to the courier.

6. Returns & Refunds

All returns and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms of Service.

Please review the policy carefully before placing an order.

7. Accuracy of Information

We strive to ensure all product descriptions, pricing, and information on our website are accurate. However, errors may occasionally occur.

Glowceylon.lk reserves the right to correct errors or inaccuracies and to cancel orders affected by such errors.

8. Intellectual Property

All content on this website, including text, images, logos, graphics, and designs, is the property of Glowceylon.lk or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or use any content without prior written permission.

9. User Conduct

You agree not to:

Use the website for unlawful or prohibited purposes
Submit false or misleading information
Attempt to interfere with website security or functionality
Violate any applicable laws or regulations

We reserve the right to terminate access for violations of these terms.

10. Limitation of Liability

Glowceylon.lk shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services or products.

Our liability, if any, shall be limited to the value of the product purchased.

11. Indemnification

You agree to indemnify and hold harmless Glowceylon.lk, its owners, employees, and partners from any claims or damages arising from your breach of these Terms or misuse of the Services.

12. Third-Party Services

Our Services may include links or integrations with third-party platforms (such as Shopify or social media). We are not responsible for the content, policies, or practices of these third parties.