Refund policy

At GlowCeylon (glowceylon.lk), we take great care to ensure all products are delivered in perfect condition. Due to the nature of skincare and personal care products, returns and refunds are accepted only under specific conditions outlined below.

1. Eligibility for Returns & Refunds

You may request a return or refund only if:

The product is damaged upon delivery (e.g. leaking product, broken cap/lid, visible damage to the product itself), OR
An incorrect item was delivered due to an error on our end.

❌ Returns or refunds will NOT be accepted for:

Damaged outer packaging only (e.g. dents, scratches, damaged product box)
Change of mind after placing the order
Change in preference
Used, opened, or tampered products
Complaints reported after the allowed time period

2. Reporting a Damaged or Incorrect Item

Any issue must be reported on the same day of delivery
Proof is mandatory (clear photos or video of the damaged product)
Products must be inspected at the time of delivery in the presence of the delivery rider
If an issue is found, the item must be handed back to the rider immediately

⚠️ Complaints reported after delivery acceptance will not be entertained.

3. Return Conditions

To be eligible for a return:

The product must be unused, unopened, and in its original condition
All original packaging must be intact
The product must be returned within 3 days of receiving the order

For hygiene and safety reasons, products that are not in resalable condition cannot be returned or refunded.

4. Refund Resolution

Depending on the situation, GlowCeylon reserves the right to offer one of the following:

Full refund
Partial refund
Discount code for future purchases

The resolution will be determined after reviewing the case and submitted proof.

5. Refund Methods & Processing Time

If your product qualifies for a refund, you may choose one of the following refund methods:

Payment Method	Refund Method	Processing Time
Debit / Credit Card	Card Payment Reversal	5–7 Working Days
Cash on Delivery	Bank Deposit	3–5 Working Days
KOKO	Debit / Credit Card	10–15 Working Days

⏳ Processing times may vary depending on banks and payment providers.

6. Special Conditions – Personal Care & Cosmetics

Returns or exchanges may be considered under the following conditions:

Product or packaging damage affecting the product itself
Abnormal change in product appearance or bad odour
Short expiry / insufficient shelf life
Allergic reactions (Terms & Conditions Apply)
Exchange due to change of mind within 3 days, provided the product is unopened, unused, and resalable